Privacy Policy
Last updated: 1 June 2026
PiHat Europe B.V. ("we", "our", "us"), registered in the Netherlands (Keizersgracht 482, 1017 EG Amsterdam, VAT NL864521987B01), operates the website pihathub.com. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the EU General Data Protection Regulation (GDPR).
1. Data we collect
When you place an order, we collect: full name, email address, phone number, delivery address, and order details. We also collect basic analytics data (pages visited, browser type, country) via anonymised cookies if you consent.
2. How we use your data
- To process and fulfil your order
- To send order confirmation and shipping updates
- To respond to your support enquiries
- To comply with legal and tax obligations (Dutch and EU law)
- To improve our website (only with your consent for analytics cookies)
3. Legal basis
We process your data on the basis of contract performance (Art. 6(1)(b) GDPR) for order fulfilment, and legitimate interest (Art. 6(1)(f) GDPR) for fraud prevention. Analytics cookies are processed only with your explicit consent (Art. 6(1)(a) GDPR).
4. Data sharing
We share your data only with: our shipping carrier (for delivery), our payment processor (for payment handling), and our email provider (for transactional emails). We do not sell your data to third parties. All processors are bound by data processing agreements.
5. Retention
Order data is retained for 7 years to comply with Dutch tax law. Support communications are retained for 2 years. You may request deletion of non-legally-required data at any time.
6. Your rights
Under GDPR you have the right to: access your data, correct inaccurate data, request deletion, restrict processing, and data portability. To exercise these rights, email us at [email protected]. You may also lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl.
7. Cookies
We use strictly necessary cookies to operate the shopping cart and remember your preferences. We use optional analytics cookies only with your consent. See our Cookie Policy for details.
8. Contact
PiHat Europe B.V. · Keizersgracht 482, 1017 EG Amsterdam · [email protected] · +31 20 808 4422